Terms of Service

These Terms of Service govern your use of Perfect Stitch's website, apps, and related booking, communication, order-management, and payment features. Perfect Stitch, we, us, and our refer to the operator of this platform. You means a visitor, customer, shop partner, or an authorized person using an account. A provider means the independent shop or service business fulfilling an order.

By creating an account, placing or accepting an order, or otherwise using the service, you agree to the terms applicable to that use. If you act for a shop or another person, you must have authority to do so. If you do not agree, do not create new orders or continue using account-based services; contact support for help with any outstanding order.

The Customer Terms and Provider Terms add role-specific details. Order-specific prices, service instructions, and cancellation conditions disclosed before confirmation apply to that order. A separate written agreement applies where it expressly modifies these terms. Nothing in any of these documents removes mandatory consumer, privacy, or other legal rights.

Perfect Stitch connects customers with local providers offering tailoring, alterations, laundry, dry cleaning, ironing, and related garment services. Depending on the shop and app version, the platform supports discovery, booking, pickup or drop-off arrangements, order tracking, chat, measurements, invoices, payment records, and provider business tools.

Providers operate independently and are responsible for the physical services they accept, their staff, garment handling, workmanship, and agreed delivery arrangements. Perfect Stitch provides the technology and support described in the platform. A listing, rating, or verification badge is not a guarantee that a particular service will meet every individual requirement.

Availability depends on your location, the provider's service area, working hours, capacity, and the features enabled at the time. Website descriptions may include upcoming features. A coming-soon label, demonstration, or app-store reference does not mean that a feature or download is already available. The options actually shown for your order determine what you can use.

You must be at least 18 years old and legally able to enter into a binding agreement to hold an account or transact through the platform. Shop accounts must be operated by the owner or an authorized representative. An adult may arrange garment services for a family member, but remains responsible for the booking and for permission to provide that person's information.

Provide accurate names, phone numbers, email addresses, pickup details, and other information needed for the features you use, and update them when they change. Use only accounts and contact details you are entitled to control. We may request verification when necessary to protect an account, link an order, process a payment, or investigate misuse.

Keep passwords, sign-in codes, local app PINs, and devices secure. Do not share login or payment authorization codes with a shop or another user. Tell support promptly about suspected unauthorized access. You are responsible for actions you authorize through your account; this does not make you responsible for activity caused by a failure for which we are legally responsible.

Before confirming an order, check the selected shop, service, garment quantity, measurements, special instructions, address, contact preferences, and estimated completion date. A booking request may require provider acceptance, garment inspection, or a final quotation. Follow the status and confirmation displayed in the app rather than assuming that submitting a request means work has started.

The price shown may be a fixed charge or an estimate based on the details available. Garment inspection, actual weight or quantity, fabric condition, additional alterations, and requested express service can affect the final quotation. The provider must explain a material change and obtain your agreement before carrying out additional chargeable work. You may decline a revised quotation, subject to any collection or work charges already disclosed and validly incurred.

Applicable service charges, pickup or delivery charges, platform fees, discounts, and taxes should be shown or communicated before you agree to pay. Pay only the amount you have agreed to. Contact the shop and support about an unexplained charge, incorrect invoice, or a difference between the app and the quotation. A payment entry does not by itself resolve a disagreement about the amount due.

Tailoring specifications, fit preferences, reference images, and any approval to cut or permanently alter fabric should be recorded clearly in the order or chat. Review measurements and the proposed work carefully. Estimates and previews are guidance, not a guarantee of a particular fit or appearance; a provider still remains responsible for fulfilling the agreed specification with reasonable care.

Before handover, remove valuables and objects from pockets and disclose delicate fabrics, unstable dyes, embellishments, existing damage, stains, missing care labels, allergies relevant to treatment, and any special handling requirements. Tell the provider if an item is unusually valuable, irreplaceable, or requires specialist care, so the provider can decide whether to accept it and agree suitable arrangements.

Customers and providers should check the item count and record visible condition at intake, using photos where appropriate. Providers must follow agreed care instructions, use reasonable skill and care, and explain foreseeable risks before a treatment or irreversible alteration. A provider may decline an unsafe, unsuitable, or unsupported service rather than process an item without an agreed approach.

Some stains, wear, shrinkage, colour changes, or pre-existing defects cannot be reversed by cleaning or alteration. This does not excuse negligent handling, unauthorized work, or a failure to deliver the agreed service. Any special risk acceptance must be specific to the item and cannot override rights that applicable law makes non-waivable.

Pickup and home delivery are available only where offered by the selected provider. Otherwise, you arrange drop-off and collection at the shop. Give an accurate address, safe access instructions, and a reachable contact method. Tell the provider in advance if another person will hand over or receive garments on your behalf.

Completion dates, status updates, and arrival estimates reflect the information available and may change because of garment inspection, workload, traffic, weather, or other operational issues. Providers should communicate material delays and revised arrangements. Additional attempts or storage charges apply only where they were disclosed and agreed, and where permitted by law.

Check the item count and visible condition when receiving an order. If the app uses a delivery or receipt-confirmation code, share it only after the garments have actually been handed over to you or your authorized recipient. Receipt confirmation records handover; it does not waive a valid complaint about missing items, hidden damage, workmanship, or an incorrect charge.

Payment methods depend on the mode enabled for your order. In cash or direct shop UPI mode, you pay the provider directly, including by scanning the shop's QR code, and the provider records the payment in the app. Check the recipient name and UPI details before authorizing a transfer. Direct shop payments are not held in escrow by Perfect Stitch, and a provider's paid entry is not independent confirmation from a bank.

Where online checkout is enabled, a payment processor such as Razorpay handles the transaction using the methods shown at checkout. Bank or processor confirmation may take time to reach the order. If your account is debited but the order remains unpaid, retain the transaction reference and contact support before paying again. Do not provide passwords, card security codes, or UPI PINs through chat or a support message.

A provider may require an advance if it is disclosed before you accept the order. An advance is part-payment, not confirmation that the full invoice has been settled. The remaining balance and its due point should be shown or agreed. Payment verification, reversals, refunds, and any platform-managed provider settlement follow the applicable order terms, payment mode, and processor requirements.

Request a cancellation or schedule change as soon as possible through the available order controls, the shop, or support. The outcome depends on whether the provider has accepted the order, collected the garments, purchased agreed materials, or started work. Cancellation charges must have been disclosed before confirmation and must be reasonable and lawful. We do not apply an undisclosed blanket cancellation charge through these terms.

If a provider cannot fulfill the accepted service, the shop and support should arrange an appropriate cancellation, revised arrangement you accept, or other remedy. Refund eligibility is assessed against the agreed work, payment evidence, service failure, and applicable consumer rights. There is no automatic no-refund rule simply because an order has been accepted or a payment has been marked paid.

Cash and direct shop UPI refunds normally need to be returned by the provider that received the money; Perfect Stitch can help coordinate and investigate. Processor-collected payments may be refunded through that processor, usually to the original payment method where supported. Processing time depends on the payment rail and bank. Keep the refund reference; a refund request or approval is not the same as money reaching your account.

Raise an issue promptly with the shop and Perfect Stitch support. Include the order number, what happened, garment descriptions, relevant intake or delivery photos, the agreed specification, and any payment reference. Keep the item and relevant evidence available while the issue is assessed. Reporting promptly helps an investigation, but these terms do not impose a short deadline that extinguishes statutory rights.

Depending on the facts and applicable law, a resolution may involve completing or correcting the work, re-cleaning, returning garments, reducing a charge, refunding payment, or compensation. Responsibility is assessed using the accepted order, condition records, communications, and available evidence. These terms do not set an arbitrary per-garment compensation cap or guarantee a particular award before an issue is reviewed.

We may request relevant information from both parties and the payment processor to help resolve a complaint. Our support process does not prevent you from raising an eligible payment dispute with your bank or processor, contacting a consumer authority, or seeking another remedy available under law. Avoid repeated charges or conflicting refund claims for the same amount, and inform support if a bank reversal has already occurred.

Providers must keep shop identity, location, service area, opening hours, services, prices, and payment details accurate. You are responsible for required business permissions, tax obligations, staff conduct, and the lawful operation of your shop. Accept only work you have the capacity, equipment, and expertise to carry out, and maintain accurate intake, progress, payment, and handover records.

Use customer information only to provide the requested service, maintain necessary business records, and resolve legitimate issues. Do not reuse phone numbers, addresses, measurements, or photos for unrelated marketing, sell them, or disclose them to unauthorized people. Secure devices and restrict customer-data access to staff who need it for the order. The Provider Terms and Privacy Policy provide additional details.

Direct cash and shop UPI payments go to the provider and do not generate a platform payout. Where platform-collected payments and payouts are enabled, eligibility, deductions, verification, and settlement timing follow the disclosed partner arrangement and payment-provider rules. Provide valid bank or UPI details, review your payout records, and report errors. Estimated payout timing is not a guarantee of instant bank credit.

A provider may use Perfect Stitch to record walk-in or manual orders and customer measurements. Enter information accurately, explain how it will be used, and obtain permission or another lawful basis where required. You must be authorized to upload the customer data, garment photos, or contact details you enter, even if that customer has not created a Perfect Stitch account.

Provider tools can store records on the device and sync them when connectivity returns. A pending local change may not yet be visible on another device or in the customer app. Check sync status before relying on a record as centrally saved. Keep your device secure and do not erase app data while important updates are waiting to sync.

Where manual-order linking or claiming is available, use the platform's verification and customer-approval process. Knowing a phone number or possessing an order screenshot is not permission to access another person's history. A linked order does not make all of a shop's customer records public, and providers must not bypass account or order-access controls.

Order chat, notifications, email, and other enabled channels help coordinate bookings, approvals, payment issues, and support. Keep material instructions and price changes in the order or chat where possible. Notification delivery depends on connectivity and device settings, so check the app for important updates. Marketing choices are separate from messages needed to manage an active service.

Respect the other party's contact choices. Customer phone-visibility controls govern contact information disclosed by the platform; they cannot retract a number already given directly to a shop or held in an existing walk-in record. Providers must not use an available number to harass a customer or contact them for an unrelated purpose.

Reviews must reflect a genuine experience. Do not post threats, discriminatory abuse, private contact details, misleading accusations, or content you do not have the right to share. We may investigate reports and restrict or remove content that violates these terms or the law. A review or featured testimonial remains an individual's experience, not a promise of the same outcome for every order.

Discounts, referral rewards, and promotional credits are available only when the relevant offer is enabled and you meet the conditions shown for that offer. Check eligibility, expiry, redemption limits, qualifying orders, and any restrictions before relying on a promotion. Do not assume that a feature shown in a preview creates a reward entitlement.

Do not create duplicate identities, recycle deleted accounts, submit sham orders, or manipulate payments to obtain rewards. We may withhold or reverse an improperly obtained benefit after investigating. A promotional credit is not a bank deposit, transferable cash, or a withdrawable balance unless the offer expressly states otherwise and applicable requirements are met.

Use the platform lawfully and honestly. Do not impersonate another person, make fraudulent orders or payments, falsify garment condition or delivery records, manipulate ratings, upload harmful files, or use the service for threats, harassment, discrimination, or other unlawful conduct.

Do not access another account without permission, probe or bypass security controls, scrape private customer information, disrupt the service, or misuse technical interfaces. Respect software and content rights. Security concerns can be reported privately to support without publishing other users' personal data.

Customers and providers must cooperate with legitimate verification and complaint investigations. Do not conceal a completed payment, mark an unpaid order paid, confirm a delivery that has not happened, or pressure someone to disclose a sign-in or payment authorization code. We may restrict conduct that creates a substantiated safety, fraud, or security risk.

Perfect Stitch's branding, software, website design, and platform materials belong to us or our licensors. You may use them as necessary to access the service, but may not copy, sell, or exploit them commercially without permission, except where applicable law permits that use.

You keep your rights in photos, specifications, reviews, and other content you submit. You give us permission to store, display to the intended recipients, and process that content to operate the service, support your order, and investigate relevant issues. This permission does not authorize unrelated public advertising using private order photos or measurements.

Upload only content you own or have permission to use, including when it contains another person's information. Public shop listings and reviews are visible as described in the Privacy Policy. Any separate permission to feature your material in marketing is distinct from permission to process it for an order.

The platform uses services such as Google Firebase for authentication, data storage, messaging, and diagnostics, Google Play services and Google Sign-In for supported app features, and payment processors where online payments are enabled. Maps, address lookup, device speech recognition, hosting, and email services may also support specific features.

When you use a third party's sign-in, map, app store, or payment interface, its applicable terms and privacy notice may also govern that interaction. Third-party availability, bank processing, and device capabilities can affect the service. Review the relevant notices and verify payment details before authorizing a transaction.

Using a third-party service does not remove Perfect Stitch's responsibility for its own platform, configuration, data-handling decisions, or obligations under applicable law. We will assess issues involving a vendor and coordinate an appropriate response. These terms do not require you to waive a claim solely because Google or another vendor was involved.

We work to keep the platform reliable, but do not promise uninterrupted access or that every feature will be available on every device or in every location. Maintenance, network problems, device issues, and third-party outages may delay chat, sync, status updates, or payments. Contact the shop or support if a disruption affects an active order.

We may improve, replace, or discontinue features, and beta features may change during testing. Where reasonably practicable, we will communicate material changes affecting active services. A service change does not cancel an existing payment obligation, justify an undisclosed charge, or remove a remedy for an order already accepted.

We may restrict a feature or suspend an account for a material breach, credible fraud, unauthorized access, safety concerns, or a legal requirement. We will aim to make the response proportionate and explain the reason where lawful and practical. Immediate action may be needed to protect users or prevent further harm.

You may stop using the service and request account closure or deletion. Resolve or make suitable arrangements for active orders, garments held at a shop, unpaid balances, and pending refunds. Closing an account does not forfeit a lawful refund, erase an existing debt, or excuse either party from an accepted service obligation.

Contact support if you believe a restriction was made in error. Information needed for disputes, accounting, legal compliance, or fraud prevention may remain after closure as described in the Privacy Policy. The provisions needed to resolve those matters continue to apply to the extent permitted by law.

Each party is responsible for the obligations it undertakes. Providers remain responsible for their accepted physical services, and Perfect Stitch remains responsible for the platform services and duties it is legally required to provide. We do not guarantee a shop's every statement or an outcome outside our control, but this does not exclude responsibility for our own conduct.

To the extent permitted by applicable law, we are not liable for indirect or consequential losses that were not reasonably foreseeable, such as speculative lost profits arising from use of the platform. Any exclusion is limited to what the law allows; it does not create a blanket exemption for direct loss, an unauthorized charge, or a valid consumer claim.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, or any liability that cannot lawfully be excluded or limited, including applicable consumer remedies. Report an issue through support so responsibility and an appropriate remedy can be assessed using the facts of the order.

These terms are governed by the laws of India, subject to any mandatory protections that apply to you. The platform primarily serves customers and shops in India. Use from another location does not remove mandatory rights or override restrictions that apply to international use or data handling.

For a complaint, contact Perfect Stitch through in-app support where available or email partner@perfectstitch.online with the subject 'Service complaint' and your order or account reference. Explain the issue and the resolution you are seeking. If a response does not address your concern, reply requesting escalation and include the earlier correspondence.

We encourage a good-faith attempt to resolve issues through support, but do not require you to give up access to a competent court, consumer commission, regulator, or an eligible bank or payment-provider dispute process. These terms do not impose mandatory private arbitration or exclusive jurisdiction that would override a remedy available under applicable law.

We may update these terms as the service or legal requirements change. The date at the top identifies this version. We will communicate material changes through an appropriate channel and obtain fresh acceptance where required. Changes do not retrospectively remove rights or alter an agreed order price without a lawful basis and any necessary agreement.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent lawful. A delay in enforcing a provision does not automatically waive it. If a translated explanation differs, contact support for clarification; no interpretation may override mandatory legal rights or make an undisclosed charge binding.

Questions about these terms, shop arrangements, or an active order can be sent to partner@perfectstitch.online. Include only the information needed to identify your issue. Privacy, access, and deletion requests are handled under the Privacy Policy linked below.